Delivering a John Lewis level of service starts with carefully choosing and rigorously vetting only the best tradespeople, then backing up their workmanship with a full 12-month guarantee.
Our 12-month guarantee is one of the longest guarantees you'll find on a trade website
If there are any issues after your job's been completed, please notify us as soon as possible. If it's something we missed, we'll either refund the you full total you paid, or a fair proportion of the total cost.
Our guarantee covers all the work we do for you, but doesn’t cover parts. If any are provided, the manufacturer’s guarantees will be given to you by your trade when they come to your property.
All of our tradespeople are fully insured and accredited. You can also rest assured that every trade professional we refer to you holds the appropriate qualifications to do their job, and they’re fully compliant with any relevant legislation.
Our unique 5-step vetting process – ensures you get quality tradespeople who really know their trade, and deliver a John Lewis level of customer service on every job, big or small.