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    How Home Solutions charges you


    guarantee

    Our costs are transparent so you always know when you’ll be getting charged and how, and you won’t need to pay anything until the job is completed.

    When you book one of our trades for a job through our website or app, the majority of jobs are offered to you either as an estimated price or a free quote. Painting ,landscaping, carpentry and plastering jobs are slightly different.

    All landscaping, plastering and carpentry jobs are booked as £30 quotes. For £30, one of our specialists will come by, take a look at the job and discuss all of the details with you. If you choose to go ahead, this charge will be taken off your overall bill.

    Painting jobs are booked either as a fixed quote through our Paint my Home tool, or, if you’d prefer to discuss your requirements with our professionals first, we can come by to talk about your job for £30.

    All of our work is backed by a 12-month John Lewis guarantee.


    Estimated prices


    Estimated prices are for planned home maintenance jobs that are generally more straightforward, such as replacements or leaks. Our estimated price is for a typical home, and shouldn’t be taken as a guaranteed price. Our trades will need to come to your property first and consider the condition and size of your job before giving you an accurate quote.

    Your estimated price is an estimate of labour. It doesn’t include parts, parking charges, or any additional labour that may be needed. Your trade will discuss any price amendments with you and you’ll be asked to agree the amendment before any work goes ahead.

    1

    Parts

    If your trade needs significant parts in order to complete the job, then these will be added to your price, and agreed with yourself beforehand.

    2

    Additional labour

    If the job takes longer than we have estimated, or we find a larger issue than anticipated, then your trade will discuss extra charges with you.

    3

    Parking costs

    If a parking permit is needed and one isn't available, this will be added to your original quote. Congestion charges are included in the original estimate.


    Free quotes


    guarantee

    We’ll always try to offer an estimated price.

    However, free quotes are given for more complex jobs, when the tradesperson needs to visit your home to look at the problem before telling you how much it’ll cost.

    If you are booked in for a quote job, and you decide to go ahead with the quote offered to you by the trade, this is the amount you’ll be charged and it won’t change.

    Your quote is valid for 30 days from receipt.

    If you decide not to go ahead, you won’t be charged. Please respond to the email outlining your quote and let us know why you don’t want to go ahead.