Home Solutions from John Lewis enables high quality Trade
Professionals ("Trade Professionals") across a number of skilled
trades to provide services to you ("Services").
The mobile applications, websites and other online products and
services through which you can engage any Services (together, the
"Sites") are owned by John Lewis plc ("we", "us", "our"), a
company registered in England under company number 00233462 whose
registered office is at 171 Victoria Street, London SW1E 5NN. We
are the data controller for the Sites.
Your communications with Trade Professionals are facilitated by
Twilio, Inc., a Corporation with California Corporate Number
C3152782 whose Principal Executive Office is at 645 Harrison
Street, Third Floor, San Francisco, CA 94107, United States. Your
personal information will be processed by Twilio and any
subsequent supplier of these services only in accordance with our
instructions and in compliance with European Data Protection
ABOUT THIS PRIVACY NOTICE
We are committed to protecting and respecting your personal
information and privacy. Your privacy is of the highest importance
to us, and we promise never to release your personal details to
any outside company for their mailing or marketing purposes.
This Privacy Notice sets out the basis on which any personal data
we collect from you, or that you provide to us, when you use our
Sites, receive any Services and/or through other interactions and
communications you have with us, will be processed by us. Please
read the following carefully to understand our views and practices
regarding your personal data and how we will treat it. By using
the Sites you are accepting and consenting to the practices
described in this notice.
You may withdraw your consent to this processing at any time by
contacting us. If you do withdraw your consent, we will be unable
to provide Services to you or process your application to register
for Services and we may still be able to process some of the data
that you have provided to us on other grounds.
If you are unhappy with the way in which we are processing your
personal data under this notice then please contact us. You do
have the right, however, to make a complaint to the relevant
Supervisory Authority (in most cases under this notice the
relevant Supervisory Authority will be the Information
INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and process the following data:
Information you give to us. You may give information about you to
us by filling in forms on any of the Sites, by corresponding with
us by phone, e-mail, through the Sites, or otherwise and otherwise
as part of booking to receive any Services through any of our
Sites. The information you give us may include your name, address,
e-mail address and phone number, date of birth and credit card
Information we collect about you. We may also automatically
collect the following information:
details about the Service you requested, for example, appointment
dates and times, the amount charged, any ratings you submit about
any Trade Professionals;
call data of any call with your Trade Professionals in connection
with facilitating the Services;
information about your visit such as the pages you visited and the
advertisements you clicked on.
information about where you are on the internet (e.g. IP address),
your browser type, the country and telephone area code where your
computer is located and your login information;
Information we receive from other sources. We may also receive
information about you if you use any of the other websites we
operate or the other services we provide. We may receive
information about you if Trade Professionals provide ratings of
their dealings with you. We are also working closely with third
parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services) and
may receive information about you from them.
IMPORTANT INFORMATION ABOUT PLATFORM PERMISSIONS
When using our app, we may ask to send you notifications related
to the Services and for permission to access certain data stored
on your device.
iOS platform – you will get a message the first time our app wants
permission to access certain types of data and will let you
consent (or not consent) to that request.
Android devices – you will be informed of the permissions that our
app seeks before you first use the app, and your use of the app
constitutes your consent.
to personalise your experience of our Sites. The cookies we use
managing cookies. When you visit any of the Sites we will ask you
you may continue to use the Sites but your browsing experience may
be adversely affected.
HOW WE USE YOUR INFORMATION
We use information held about you in the following ways:
to contact you about the Services to be provided to you and to
provide the Services to you;
to contact you about the Services you have received, including
asking you about your experience with our Trade Professionals;
to administer the Sites;
to serve website content and advertisements to you;
for statistical or survey purposes to improve the Sites, its
services to you and the Services; and
if you consent, to provide you with information about goods and
services we feel may interest you.
DISCLOSURE OF YOUR INFORMATION
We may share your information with other businesses within the
John Lewis Partnership and to reputable third parties (including
your Trade Professionals) to help provide the Services to you. We
require all third parties to treat your information as fully
confidential and to fully comply with all applicable European Data
Protection Legislation and customer legislation in place from time
to time. We will not release your information to any company
outside the John Lewis Partnership for their mailing or marketing
You should be aware that if we are requested by the police or any
other regulatory or government authority suspected illegal
activities to provide your information, we are entitled to do so.
We may also share your information with third parties if we buy or
sell any business, or if the John Lewis Partnership or any assets
STORAGE OF YOUR PERSONAL DATA
All information you provide to us is held on secure servers. Where
we have given you (or where you have chosen) a password which
enables you to access certain parts of the Sites. We recommend
that you do no share it with anyone else.
The data that we collect from you may be transferred to, and
stored at, a destination outside the European Economic Area (EEA).
It may also be processed by staff operating outside the EEA who
work for us or for one of our suppliers. By submitting your
personal data, you agree to this transfer, storing or processing.
Unfortunately, the transmission of information via the internet is
not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to the Sites; any transmission is at your own risk.
Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised
We will keep your personal data for as long as is necessary for
the provision and administration of the relevant services being
The Trade Professionals and third parties we engage will keep your
data stored on their systems for as long as is necessary to
provide the relevant services to you/us.
To make it easier for you to make future bookings we will, if
given your permission, store a secured and tokenised version of
your card details. Card details will always need to be stored for
the length of your booking and if you have decided not to keep
these on your account they will be removed. Card details can be
deleted at any time from your online account as long as you have
no in process bookings.
Even if you have accepted the processing of your personal data for
marketing purposes (by ticking the relevant box), you have the
right to contact us at any time to ask us to stop processing your
personal data for such purposes.
The Sites may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates.
These websites have their own privacy policies and that we do not
accept any responsibility or liability for these policies. Please
check these policies before you provide any personal data to these
ACCESS TO INFORMATION
You have the right to access information held about you. You can
exercise your rights at any time by contacting us
CHANGES TO THIS PRIVACY NOTICE
Please check back frequently to see any updates or changes to this
Questions, comments and requests regarding this Privacy Notice are
welcomed and should be addressed to Data Privacy Office,
Partnership House, 1st Floor, Carlisle Place, London SW1P 1BX.
For the purposes of this Privacy Notice, ("European Data
Protection Legislation") is defined as, for the periods in which
they are in force, the European Data Protection Directive
95/46/EC, all laws giving effect or purporting to give effect to
the European Data Protection Directive 95/46/EC (such as the Data
Protection Act 1998) or otherwise relating to data protection (to
the extent the same apply) and, from 25 May 2018, the General Data
Protection Regulation (Regulation (EU) 2016/670) (GDPR) or any
equivalent legislation amending or replacing the GDPR.