Site terms of use


PLEASE READ THESE TERMS CAREFULLY AS THEY SET OUT THE TERMS IN ACCORDANCE WITH WHICH YOU MAY USE THE SITE

  1. DEFINITIONS
    • Conditions – means these terms and conditions
    • Users – means the users of the Site collectively
    • We/us/our – means John Lewis PLC
    • Site – means
    • the website located at www.johnlewishomesolutions.co.uk or any subsequent URL which may replace it which is a site operated by us; or
    • the software application known as Home Solutions from John Lewis and related services provided by us to you;
    • Cookies – means small text files which our Site places on your computer's hard drive to store information about your visit to our Site and to identify your computer
    • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
    • You – means a user of this Site.
  2. WHO WE ARE AND HOW TO CONTACT US

    For any queries regarding our service, please contact our customer service team by phone on 020 3739 9198 or email on support.homesolutions@johnlewis.co.uk

    Our company details are: John Lewis PLC

    Registered in: England and Wales

    Company registration number: 00233462

    Registered office: 171 Victoria Street, London, SW1E 5NN

    VAT number: GB232457280.

  3. BY USING OUR SITE YOU ACCEPT THESE CONDITIONS

    You are provided with access to this Site in accordance with these Conditions. By using our Site, you confirm that you accept these Conditions and that you agree to comply with them. If you do not agree to these Conditions, you must not use our Site.

    We recommend that you print a copy of these Conditions for future reference. If you have any difficulty doing so, please email us at: support.homesolutions@johnlewis.co.uk

  4. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

    Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our Site, is set out at the end of these Conditions. When using our Site, you must comply with this Acceptable Use Policy.

    These Conditions of use refer to the following additional terms, which also apply to your use of our Site:

    • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us, and includes our Cookie Policy, which sets out information about the cookies on our Site. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
    • If you use the Site to engage a trade professional to carry out a skilled trade on the Site, our Terms and Conditions of the supply of services will apply to that engagement (including any documents referred to in those terms and conditions).

    It is important that you read the documents listed above and only use our Site if you understand and agree to be bound by them.

  5. WE MAY MAKE CHANGES TO THESE CONDITIONS

    We may revise these Conditions at any time by amending this page without notifying you. By continuing to use and access our Site you agree to be bound by any variation made by us. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Conditions may also be superseded by provisions or notices published elsewhere on our Site. If you do not agree to any change to the Conditions then you must immediately stop using the Site.

  6. WE MAY MAKE CHANGES TO OUR SITE

    We may update and change our Site from time to time to reflect changes to our services, our users’ needs and our business priorities. We shall not be liable to you or to any third party for any such modification of our Site. Furthermore, we accept no liability in respect of losses or damages arising out of changes made to the content of our Site by unauthorised third parties.

  7. WE MAY SUSPEND OR WITHDRAW OUR SITE

    Our Site is made available free of charge.

    We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or restrict the availability of all or any part of our Site for business and operational reasons. We shall not be liable to you or to any third party for any such modification, suspension or discontinuance of our Site.

    You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Conditions and other applicable terms and conditions, and that they comply with them.

  8. OUR SITE IS INTENDED FOR USERS IN THE UK

    Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate for use or available in other locations.

  9. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures when creating a membership account, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for all activities that occur using your account. You should take all necessary steps to ensure that your username and password are kept secret and secure and should change your password by using the appropriate function within our Site.

    You must ensure that the details you provide us with are correct, complete and not inappropriate in any way. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. You agree to inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provide to us within the appropriate area of our Site.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Conditions.

    If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at 020 3739 9198.

  10. HOW YOU MAY USE MATERIAL ON OUR SITE

    You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site or App shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

    You acknowledge and agree that the material and content contained within the Site is made available for your personal non-commercial use only. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Any other use of the material and content of the Site is strictly prohibited. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

    You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content without obtaining a licence to do so from us or our licensors.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

    If you print off, copy or download any part of our site in breach of these Conditions, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  11. DO NOT RELY ON INFORMATION ON THIS SITE

    The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

    We do not represent, warrant or promise (whether express or implied) that any information on our Site is or remains accurate, complete and up to date, or fit or suitable for any purpose. We therefore disclaim all liability and responsibility arising from reliance placed on any such materials by any visitor to our Site, or by anyone who may be informed of its contents.

  12. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

    Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

    We have no control over the contents of those websites or resources. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use, or availability of such websites or for any loss or damage, however arising, as a result of their use.

  13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    Whether you are a consumer or a business user:

    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    • Different limitations and exclusions of liability will apply to liability arising as a result of the engagement of a trade professional to carry out a skilled trade by you, which will be set out in our Terms and Conditions of the supply of services

    If you are a business user:

    • We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
    • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our Site; or
    • use of or reliance on any content displayed on our Site.
    • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

    If you are a consumer user:

    • Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  14. YOUR RESPONSIBILITY TO US

    If you are in breach of these Conditions, you agree to indemnify and hold us, and our officers, directors, employees, agents and suppliers, harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach. This means you will be responsible for any loss or damage we suffer as a result of your breach of these Conditions.

    When a breach of these Conditions has occurred, we may take such action as we deem appropriate, which may include temporary or permanent withdrawal of your right to use our Site, issue of a warning, or any legal action against you.

  15. WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

    You access our Site and download material from it at your own risk and we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material.

    You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

    You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

  16. RULES ABOUT LINKING TO OUR SITE

    You do not need to request permission to create a text link from your website to the Site. However, you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

    Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.

    The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

    If you wish to link to or make any use of content on our Site other than that set out above, please contact support.homesolutions@johnlewis.co.uk

  17. WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

    If you are a consumer, please note that these Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

    If you are a business, these Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

  18. ACCEPTABLE USE POLICY

    Prohibited uses

    You may use our Site only for lawful purposes. You may not use our Site:

    • In any way that breaches any applicable local, national or international law or regulation.
    • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
    • For the purpose of harming or attempting to harm minors in any way.
    • To knowingly transmit any data that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    • Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of use.
    • Not to access without authority, interfere with, damage or disrupt:
    • any part of our Site;
    • any equipment or network on which our Site is stored;
    • any software used in the provision of our Site; or
    • any equipment or network or software owned or used by any third party.

    You also agree:

    • Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of use.
    • Not to access without authority, interfere with, damage or disrupt:
      • any part of our Site;
      • any equipment or network on which our Site is stored;
      • any software used in the provision of our Site; or
      • any equipment or network or software owned or used by any third party.